Frequently Asked Questions

How will I be notified of my test results?

Due to the large volume of results we receive on a daily basis we do not notify patients with normal results. Notification of abnormal results will be via phone, ManageMyHealth email or letter. We also send text messages to ask patients to ring us about their results if there is something we need to discuss further.

Patients can set up MMH which is an email portal to view their results online once the GP or Nurse has viewed your result. You can also book appointments and order your repeat scripts via this portal. MMH users can also send short messages to their health providers. There is a $10 annual fee for this service.

Referrals and paperwork?

GP’s, Nurse Practitioners and Nurses often have to complete follow up work after your consultation is completed and once results like blood tests and x-rays are done – there may be a charge for this service depending on the work involved.

Why can the Doctor, Nurse practitioner or Nurse be late and I can’t?

Consultations can go over time as unexpected things may need to be dealt with.

If the patient is late, it can cause the rest of the consultations to run late and this results in frustration for all.

What if I have several things to discuss with the Doctor, Nurse Practitioners or Nurse?

Appointments are scheduled for 15mins – if you have more than one issue to discuss please book an extended 30 min appointment. We receive a lot of positive patient feedback about the value of extended appointments for patients with complex conditions. Please note: all newly enrolled patients must have a 30minute first appointment with their GP or Nurse Practitioner. 30min appointments incur a double consultation charge.

What do I do if I cannot make my appointment?

Please contact us as soon as possible to reschedule. All patients are sent a reminder or contacted prior to their appointment. A cancellation fee may be charged if you fail to keep an appointment or give less than 2 hours notice of cancellation. The fee charged will be at the standard consult rate for the time booked. A fee can be charged for non-attendance or an appointment cancelled with insufficient notice.

Payments

We do not run accounts and payment is required following all consultations. All casual patients must prepay for their appointments. The practice will always look to explore funded options for care but not all patients or conditions are eligible for additional funding and sometimes funding cannot be confirmed until the episode of care has been fully managed.

As a practice we are committed to keeping costs down. We appreciate there can be times of financial hardship. If you have any difficulties paying your bill do not hesitate to talk in confidence with one of reception team.

What is Medeor Pay by Link?

Medeor Pay by Link is a simple, secure and convenient way to pay your invoice when you are not in the practice. A step by step guide can be viewed here:

Medeor Pay by Link Guide

What do I need if I had an accident?

This will vary depending on the nature and severity of the accident. Minor accidents may not require a visit. If significant and likely to require ongoing treatment, the accident needs to be registered with ACC for cover. For more information on ACC: https://www.acc.co.nz/im-injured/what-to-do/

What am I entitled to under an ACC claim?

For information of what can and can’t be claimed through ACC, click here: https://www.acc.co.nz/im-injured/what-we-cover/

Is our Centre accessible for the sight, speech or hearing impaired?

We accommodate sight, speech and hearing impaired patients. If you require any further assistance please contact us in advance of your appointment and we will do everything we can to help.

Does our site have sufficient access for wheelchairs?

Yes, we do. There are some wheelchairs available for use if required.

Can I change to another Doctor in the practice?

A patient can change to another doctor in the practice by emailing or calling the Centre. If the doctor you would prefer to be registered with is able to take on more patients it is an easy process to change over.